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When a generation fails repeatedly
If a generation keeps failing with the same prompt and inputs, the cause may be that your instructions aren't permitted. Here are the common triggers:
Brand names and trademarks. Naming a product, brand, or software in your prompt can trigger trademark protections, even when your intent is innocent. For example:
instead of asking to remove the TheSEA logo
try to describe the element by what it looks like and where it is: remove the small overlaid text and graphic in the lower-right corner.
Logos, faces, and branded text in your images. Reference images with prominent logos, recognizable public figures, or branded text are common triggers. If a generation keeps failing, check whether the source image contains any of these and consider using another reference.
Describe visually, not by name. Across all cases, the most reliable fix is to describe what you want in plain visual terms: the shape, the position, the color, the texture.
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