> For the complete documentation index, see [llms.txt](https://docs.theseaai.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.theseaai.com/others/quickstart.md).

# Account

### Change your username

Your username is visible to teammates when you share a playground and to admins and team leads when managing the organization. You can change it anytime by clicking your avatar, selecting <kbd><mark style="color:$primary;">Edit profile<mark style="color:$primary;"></kbd>, and updating the <kbd><mark style="color:$primary;">Name<mark style="color:$primary;"></kbd> field. Once saved, this change will be reflected across Beachside.

***

### Change your profile picture

Your profile picture is visible to teammates when you share a playground and to admins and team leads when managing the organization. You can change it anytime by clicking your avatar, selecting <kbd><mark style="color:$primary;">Edit profile<mark style="color:$primary;"></kbd>, and changing the left picture. Once saved, this change will be reflected across Beachside.

***

### Change your password

Beachside doesn't have an in-app password change feature. To reset your password, log out and use the "Forgot password" option on the login screen.

{% stepper %}
{% step %}

### Log-out of beachside

{% endstep %}

{% step %}

### Go to the [Forgot Password](https://theseaai.com/beachside/forgot?type=email) page

You can also click on <kbd>Forgot password</kbd> on the login page
{% endstep %}

{% step %}

### Type your email address and press <kbd>Reset password</kbd>

{% endstep %}

{% step %}

### Check your inbox

{% endstep %}

{% step %}

### On the email, click on <kbd>Reset password</kbd>

It will open a new page to reset your password
{% endstep %}

{% step %}

### Enter your new password twice, click on <kbd>Save password</kbd>

{% endstep %}

{% step %}

### You can now log in with your email and new password

{% endstep %}
{% endstepper %}

***

### Change your email

{% hint style="warning" %}
Currently email change is not supported.
{% endhint %}

***

### When your account is locked

Beachside locks an account after too many failed attempts to protect it from someone guessing your password or code. No need to worry, admins can unlock your account and get you back in.

#### An account lock happens when:

* Entered the wrong password or user emails <mark style="color:$primary;">**`more than 5 times in 10 minutes`**</mark>
* Entered wrong two-factor authentication code for <mark style="color:$primary;">**`more than 3 times in 10 minutes`**</mark>

#### How to get back in:

<table><thead><tr><th width="224.8515625">Locked reason</th><th>How to get back in</th><th>Action required</th><th data-hidden>Lock reason</th></tr></thead><tbody><tr><td>Too many log-in attempts </td><td>Contact admin to unlock your account</td><td>Follow the email to reset password and log-in again.</td><td>Wrong password attempts > 5 times</td></tr><tr><td>Too many MFA code attempts </td><td>Choose <strong>recovery code</strong> to log-in. If you have no code left, contact your admin to reset it.</td><td>Follow the email to reset the authentication code.</td><td>Wrong authentication code attempts > 3 times</td></tr></tbody></table>

***

### FAQ

<details>

<summary><strong>Will the unlock status clear after a period of time?</strong></summary>

No — an admin has to unlock for you. Reach-out to your admin offline to resolve the locking status.

</details>

<details>

<summary><strong>Can I use another device to sign back it?</strong></summary>

No, the lock applies to your account everywhere.

</details>

<details>

<summary><strong>What if I keep getting locked out?</strong></summary>

This usually means your saved password is out dated, or your authenticator app's clock is not synced. Check the make sure you have the correct password and your phone's date and time to update automatically.

</details>


---

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