Account

Change your username

Your username is visible to teammates when you share a playground and to admins and team leads when managing the organization. You can change it anytime by clicking your avatar, selecting Edit profile, and updating the Name field. Once saved, this change will be reflected across Beachside.

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Change your profile picture

Your profile picture is visible to teammates when you share a playground and to admins and team leads when managing the organization. You can change it anytime by clicking your avatar, selecting Edit profile, and changing the left picture. Once saved, this change will be reflected across Beachside.

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Change your password

Beachside doesn't have an in-app password change feature. To reset your password, log out and use the "Forgot password" option on the login screen.

1

Log-out of beachside

2

Go to the Forgot Password page

You can also click on Forgot password on the login page

3

Type your email address and press Reset password

4

Check your inbox

5

On the email, click on Reset password

It will open a new page to reset your password

6

Enter your new password twice, click on Save password

7

You can now log in with your email and new password

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Change your email

Currently email change is not supported.

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When your account is locked

Beachside locks an account after too many failed attempts to protect it from someone guessing your password or code. No need to worry, admins can unlock your account and get you back in.

An account lock happens when:

• Entered the wrong password or user emails more than 5 times in 10 minutes

• Entered wrong two-factor authentication code for more than 3 times in 10 minutes

How to get back in:

Locked reason	How to get back in	Action required
Too many log-in attempts	Contact admin to unlock your account	Follow the email to reset password and log-in again.
Too many MFA code attempts	Choose recovery code to log-in. If you have no code left, contact your admin to reset it.	Follow the email to reset the authentication code.

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FAQ

Will the unlock status clear after a period of time?

No — an admin has to unlock for you. Reach-out to your admin offline to resolve the locking status.

Can I use another device to sign back it?

No, the lock applies to your account everywhere.

What if I keep getting locked out?

This usually means your saved password is out dated, or your authenticator app's clock is not synced. Check the make sure you have the correct password and your phone's date and time to update automatically.